Letterbook Docs
Create knowledge base articles
Write source material the AI agent can use to answer customers accurately.
Last updated June 3, 2026
What this guide covers
Knowledge base articles give Letterbook the source material it needs to draft accurate customer replies.
Setup steps
- Create an article
- Add a clear title
- Write source material in plain language
- Link related articles
- Publish updates for the AI agent
Writing checklist
- One customer problem per article
- Clear steps or decision rules
- Current pricing, refund, and account policy details
- Examples for edge cases