Call webhooks from AI workflows

What this guide covers

Webhook actions let Letterbook trigger approved internal workflows while a support conversation is being resolved.

Setup steps

• Register a webhook endpoint
• Define the action name and required inputs
• Authenticate requests from Letterbook
• Return success and error responses
• Require human approval before risky actions

Examples to add

• Extend a free trial
• Re-send a receipt
• Trigger an internal account repair job
• Apply a courtesy credit