Letterbook Docs
Connect Shopify
Reference Shopify orders, customers, and fulfillment status in support replies.
Last updated June 17, 2026
What this guide covers
Connect Shopify so Letterbook can reference customers, orders, fulfillment status, and refunds while handling ecommerce support.
Setup steps
- Authorize the Shopify store
- Match Shopify customers to conversations
- Review orders, fulfillment, and refund context
- Decide which actions require approval
- Test common order-status questions
Configuration details
- Required Shopify scopes
- Multiple store support
- Refund and cancellation guardrails
- How customer email matching works