Letterbook Docs
Connect Paddle
Prepare Paddle billing context for support workflows.
Last updated June 17, 2026
What this guide covers
Connect Paddle when billing and subscription records are managed through Paddle.
Setup steps
- Authorize Paddle
- Match customers to conversations
- Review subscriptions, transactions, and invoices
- Define approval rules for billing actions
- Test a refund or subscription question
Configuration details
- Required Paddle permissions
- Webhook requirements
- Supported billing actions
- Credential rotation