Letterbook Docs
Connect Discord
Turn Discord support threads or forums into Letterbook conversations.
Last updated June 17, 2026
What this guide covers
Connect Discord so support requests from a community server can become Letterbook conversations.
Setup steps
- Install or authorize the Letterbook Discord integration
- Choose the server and channels to monitor
- Map forum posts, threads, or messages to conversations
- Decide how replies should sync back to Discord
- Test a new customer thread
Configuration details
- Required Discord permissions
- Supported channel types
- How private channels are handled
- How assignees and labels map from Discord context