Letterbook Docs
Manage conversations
Use statuses, assignments, priorities, and internal notes to keep support moving.
Last updated June 3, 2026
What this guide covers
Use the inbox to review customer context, collaborate with teammates, and keep every conversation moving toward resolution.
Daily workflow
- Open a conversation
- Read customer context
- Add an internal note
- Assign a teammate
- Change priority
- Resolve or reopen a conversation
Team habits
Document the conventions your support team should follow so the inbox stays consistent as volume grows.